1. Purpose
Our objective is to provide you with a seamless and easy service by connecting you with our partners. BeeOrder acts as a mediator on behalf of both partners (restaurants and stores) to conclude orders from our online platforms and manage the relationship between the agents and the delivery service providers. This is done by following up with the process of supplying the order with the associated parties and beyond.
2. Your Account
Before you place orders, you need to activate a BeeOrder account through your phone number. You may close your account at any time by deleting the application on your phone.
We may suspend your access to your account or close it permanently if in our opinion you are abusing our services (conducting a fake order, making repeated unreasonable complaints, mistreating our staff, damaging the company's reputation without a valid reason or any other valid reason in our opinion).
3. Service Availability
Each partner (restaurants and stores) has a set delivery area. This delivery area may change at any time due to factors such as weather or the increasing demand for our service. This is to ensure that your order reaches your door in its best quality.
Our partners (restaurants and stores) each decide their own operating hours. That means the availability of our service depends on their availability.
If you tried to place an order and the service is not available for any of the previous reasons or any other reason, we will notify you that ordering will not be possible.
4. Orders
During the order process, if you decide to cancel the order or postpone it for later, you will be given the choice between keeping the order basket as a draft that you can return to later and complete the order process, or deleting the basket permanently.
When you place an order through our platform, it needs to be accepted by us and the partners (restaurants and stores).
We will notify you if your order has been confirmed along with the expected delivery time.
The contract for the supply of any item you have ordered is to be implemented when we send the confirmation notice.
You are responsible for paying the full value of your bill that appears on the application, which includes the delivery fees.
We may not be able to perform all the notes you have mentioned in your order.
5. Cancellation
You may delete an order before we confirm it from our side without any charges.
You may cancel an order without charge at any time before the partner restaurant starts preparing the food. If you wish to cancel your order, please contact us immediately.
If you cancel any order after being prepared by a restaurant, you will be fully charged with the ordered items, and if the delivery service provider has been dispatched you will also be charged the delivery fees.
We may have to cancel your order in some exceptional cases after confirming it for reasons out of our control. This might happen at any time and we will notify you if this happened, as you will not be charged for any orders canceled by us.
6. Delivery
When you place an order, you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery.
For an ASAP Delivery, we will inform you of an estimated delivery time for your order. Rest assured that we will try to deliver your order as soon as possible; you must therefore be available to receive the order from the time you place it.
For a Scheduled Delivery, we will make sure to deliver your order at the specified time that you scheduled, therefore you must be available to receive your order during the expected time of the order's arrival.
When the delivery service provider receives your order, a notification will be sent to you through the application and this enables you to track the location of your order.
Unfortunately, despite our efforts and that of our partners (restaurant and store), things do not always go as planned and this may prevent us from delivering your order on time, due to factors such as traffic and weather conditions.
If your order is more than one hour late, you will receive your order for free, unless you have caused the delay yourself.
7. Addresses
In order to use the application and have the best service, you have to make sure to add your own address with the correct location and details. Also you have to be in the same address as the one you are adding.
To make sure that the chosen address is the one you want, we will verify the address through two interfaces: when you enter the BeeOrder app and before you submit your order.
If you need to change the delivery location after you have placed your order, we may be able to change the delivery to an alternative address, one that is registered within your account, if you let us know before the delivery service provider has been dispatched.
If we cannot change the delivery address, there are some special cases where you have the option to cancel the order. But if your order preparation has started, you will be charged with the full price of the ordered items, and if the delivery service provider has been dispatched you will also be charged for an additional delivery fee to the new address.
8. Fake Orders
In case you do not accept to pay the order bill or the delivery failed for any of the following reasons:
- You did not come to the door.
- You did not pick up the phone when the delivery service provider contacted you using the contact information you provided us.
- You picked up the phone but then failed to be at the specified location within the maximum time period of 10 minutes, and the delivery service provider is unable to find a safe location to leave the food.
- Changing the address after confirming the order and you did not accept to pay the additional delivery fees.
In these cases, your order will be considered as a fake order and it will be wasted from our side. This leads us to block your account. You will not be able to place further orders until you clear your financial receivables shown on your account, which is 50% of the last unpaid order in addition to the full delivery fee.
9. Your Rights if Something is Wrong with Your Items
You have the right not to receive the order in case the items do not comply with your order or are in a dissatisfactory condition.
We may request a photograph showing the problem if it is something that can be seen by inspecting the items. We will compensate you as we see fit depending on the severity of the damage in the received order.
Prior to processing your refund, we may take into account relevant factors including the details of the order, your account history, what happened on delivery, and information from the partner restaurant.
In case the submitted order has been refused for any reason (no drivers available, the restaurant or store is not available, the requested items are not available…) we will return your funds to the same e-payment account that you have paid from.
If the delivery service provider is unable to deliver the order (a case of unsuccessful delivery) due to reasons related to you, you will not receive a refund back regarding the paid amount.
10. Prices and Payment
BeeOrder may operate dynamic pricing some of the time, which means that prices of items and delivery fees may change while you are browsing. Prices can also change at any time at the discretion of the partners (restaurants and stores). No changes will affect existing confirmed orders unless there is an obvious pricing mistake.
If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the new price or canceling the order without any charges.
We also charge a delivery fee. This will be notified to you during the order process, and it will be shown to you in your basket before submitting your order.
The delivery fee varies from one partner (restaurant and store) to another based on the distance between your selected restaurant or store and your delivery address.
The total price of your order will be set out on the checkout page, including the prices of items, delivery, and taxes if applicable.
You can also choose between the available payment methods: either in cash (to be paid fully once you receive the order from our delivery service provider), or by e-payment through your bank account in one of our partners.
We are authorized by our partners (restaurants and stores) to accept payment on their behalf. Payment of the price of any items or delivery charges to us will fulfill your obligation to pay the price to them.
11. Offers and Discounts
Partners (restaurants and stores) sometimes make special offers available through our platform, which is visible when you look at the menu. These offers are at the discretion of the partners (restaurants and stores). Some are available always and some are only available at certain times. These offers can be stopped at any time.
Take into consideration that BeeOrder's codes can be used only once on your orders from partner restaurants within 30 days from the issuing date. You can use only one discount code per order.
12. Loyalty Program
Our company's loyalty program is based on the system of earning and redeeming points when placing orders through the application or achieving achievements.
Points earned from making an order are eligible for the loyalty program to earn and redeem, and are valid for 90 days from the date of collection.
When you redeem points for offers or discounts displayed in the Rewards Store, BeeOrder will send a text message and a notification with the details of the redeemed reward with your points, to be used according to the conditions mentioned in the terms of use of the discount code.
You can redeem your collected points through the Rewards Store to get many offers and discounts.
Once you have redeemed points and received a reward, the reward purchased cannot be exchanged or redeemed for points or cash, and the redemption process cannot be canceled, transferred or changed by you or us in any way.
The details of the loyalty program are mentioned in the Loyalty Program Guide section, and the company reserves the right to modify its program at any time without notice, such as program benefits, rewards, program earning, and redemption points.
13. E-payment Terms of Use
You can use your e-payment account either in the bank or the telecom operators which are approved by us in accordance with the laws, in order to pay your bills when you purchase food or any other product that may be shown on the BeeOrder application.
In order to use the e-payment method you need to have an e-payment account either in the bank or in one of the telecom operators that are associated with the BeeOrder application, and enough balance in your account to pay your bill. Take notice that the personal telephone number used in both the banking and BeeOrder accounts should be the same in order to accomplish the payment process.
When you choose the e-payment method, your order cannot be modified or canceled after placing it.
The party responsible for the e-payment account (bank or telecom operator) is responsible for sending you the payment notice.
14. Our Site and Our Service Change Regularly
We aim to update our platform and our service regularly and may change the content at any time.
If the need arises, we may suspend access to our platform and our service, or close them indefinitely.
Any of the material on our site or our service may be out of date at any given time, and we are under no obligation to update such material.
15. Complaints and Suggestions
We are always working to provide the best services. To help us, please inform us of any complaints or suggestions related to our service so that we can continue to provide the best possible quality of service. You can reach us any time at support@beeorder.com.